Quality is doing the right work the first time
Quality work reduces cost, improves schedule, and, in doing so, satisfies our customers. We believe in achieving quality by making solid decisions based on facts, identifying issues before they occur, promptly fixing problems should they materialize, and inspiring every person on a project to "do it right the first time."
Bechtel’s People-Based Quality (PBQ) program focuses on human behaviors that drive "right the first time" quality. We call them Quality Absolutes. Our Quality Absolutes provide the clear direction for what is expected from all Bechtel employees across our entire business, in all functions, and at every level of our organization. Implementing our Quality Absolutes program improves our performance and drives our culture around quality.
"Enhancing our quality culture requires a sustained focus on how we bring value and excellence to our customers. Ultimately, we will be successful by making a personal commitment to work that is done right the first time, every time." —Bill Dudley, Vice Chairman
Closed Loop Corrective Action (CLCA)
CLCA provides the processes, tools, training, and expertise to improve the identification and resolution of quality issues while capturing lessons learned and best practices within a collaborative workspace. CLCA is a critical part of our collective commitment to quality at Bechtel.
Bechtel is an industry leader in its adoption of Six Sigma. This discipline is a data-focused approach to establishing how processes perform, identifying weaknesses, and identifying and guiding solutions that result in better performance and capability. Bechtel leverages Six Sigma processes to help deliver project budget and schedule certainty, and mitigate project risk. Since the program inception we have:
See how we used Six Sigma to transform a Victorian tunnel for modern trains.
- Trained more than 700 Bechtel, delivery partner, and client Black Belts
- Trained more than 4,000 staff as Champions, Green Belts, and Yellow Belts
- Delivered more than $2 billion in total installed cost savings to our customer projects