The Channel Tunnel Rail Link project in the UK will complete a seamless, high-speed rail connection between London and Paris. The project includes more than a hundred kilometers of new track and many new bridges and tunnels.
On one of the tunneling jobs, work productivity was lagging. To solve this problem, the project director decided to use Six Sigma, a statistical approach to improving processes that Bechtel has rolled out throughout the company. He formed a Six Sigma process improvement project (PIP) team from various departments working on the tunneling contract. To lead the PIP, he brought in a Six Sigma technical expert—called a black belt—to help facilitate the investigation. Using their combined experiences and perspectives, and following the five-step process of Six Sigma analysis and improvement depicted here, the team uncovered a way to save hundreds of job hours on the project.
To view a graphic glimpse of Six Sigma, click here to
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