Integration of Non Technical Skills in a Competence based Safety Culture
10 March 2015
Over recent decades, rapid technological progress and innovations in various industries and in particular the railway business have resulted in increased demand for skilled workers, drivers, front-line staff and also managers. The definition of “quality skilled personnel” is changing rapidly with Non-Technical Skills (NTS) developing into a invaluable asset for every employee, especially front-line staff.
Historically, the industry has shown high dependence on Technical Skills and most training schemes evolve around this type of competencies. Leveraging only technical skills can equip railways with well trained staff but unity between technical skills and NTS will create a powerful workforce able to respond to the continuously changing rail technology as well as further promote a solid safety culture.
This paper introduces the relevance of Non Technical Skills in railway industry training schemes for the purpose of improving business performance and safety standards.
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